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Frequently Asked Questions

1. How do I register for AMP BankNet?
2. What are the features of AMP BankNet?
3. How much does it cost to use AMP BankNet?
4. How secure is AMP BankNet?
5. What software do I need to be able to use AMP BankNet?
6. Can I access AMP BankNet from work?
7. What if I forget my Customer Number or Password?
8. Can I download my transactions from AMP BankNet to Personal Accounting software?
9. If I change my delivery method to 'Online' how will I know when the statement is available to view?
10. I have a joint account. What happens if I change my delivery method to Online and the other account holder doesn't?
11. BankNet shows my delivery method as 'Online'. Why did I still receive a Statement in the mail?
12. Who do I call if I experience technical problems?




1. How do I register for AMP BankNet?

To register for AMP BankNet you need:

  • one or more AMP Bank accounts with the authority "any to sign"
  • an AMP Bank TelePIN (call us on 13 30 30 to set up your TelePIN if you don’t have one)
  • to have been identified.
Most existing AMP Bank customers have already done this.

Then you can simply call us and we’ll register you over the phone. Call 13 30 30* from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (Sydney time).

*If you are calling from overseas please call + 61 2 9761 9912.

View our BankNet and BankPhone password management flyer.

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2. What are the features of AMP BankNet?

AMP BankNet provides secure access to your AMP Bank accounts through a connection to the Internet. This allows you to do your banking from the convenience of your own home or office.

You can:

  • View account information and transaction histories.
  • Transfer funds between your AMP Bank accounts.
  • Transfer funds to accounts at other financial institutions.
  • Create and maintain periodic payments.
  • Stop personal cheques that have not been presented.
  • Change your personal details, eg name, address.
  • Re-order cheque and deposit books.
  • Send secure messages to us.

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3. How much does it cost to use AMP BankNet?

AMP BankNet is free. Fees and charges may apply to certain types of transactions. Please refer to the Home Loan Fees and Charges Guide or Deposit Products Fees and Charges Guide for more information.

You are responsible for any costs which you may incur to connect to the Internet and access our site.

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4. How secure is AMP BankNet?

AMP BankNet is secured by:

  • protection of our servers and systems with Firewalls.
  • using 128 Bit SSL encryption to protect the information which travels between your computer and our servers.
  • using a session token which changes with every page to make sure that your BankNet session won’t be compromised.
  • regular e-business website security scans by IBM to ensure that our security measures stay up to date.

To access AMP BankNet you need to use a Customer Number, Password and TelePIN. You must keep them confidential. This is part of your agreement with us and is detailed in the Terms and Conditions for BankNet.

To prevent unauthorised use of AMP BankNet, always make sure you log off when you complete your banking.

See our Security page for more information.

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5. What software do I need to be able to use AMP BankNet?

A web browser which supports 128 Bit SSL encryption is required. E.g. Internet Explorer, Google Chrome, FireFox and Safari. You will need to ensure that you have SSL enabled on your browser. In addition you will need to ensure that you have Javascript enabled on your browser. See your browser's help to learn how to enable SSL and Javascript.

We also strongly recommend that you install and regularly update firewall, anti-virus, anti-spyware and spam filtering software on your home computer. More information can be found at amp.com.au/securitysoftware.

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6. Can I access AMP BankNet from work?

Yes. You should be able to access AMP BankNet from work. You may need to check with your system administrator before doing so to confirm that the Internet security of your company allows SSL sessions with secure sites. Your system administrator should be able to advise you further on what needs to be done to allow this.

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7. What if I forget my Customer Number or Password?

If you forget your Customer Number or Password or are locked out, call 13 30 30 from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (Sydney time).

*If you are calling from overseas please call + 61 2 9761 9912.

View our BankNet and BankPhone password management flyer.

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8. Can I download my transactions from AMP BankNet to Personal Accounting software?

Details of account transaction history can be exported from BankNet in two file formats. These are as an MS Money 2000/Quicken personal V8 file or a Comma Separated File (CSV) that is compatible with MS Excel.

Log in to Banknet and click on the arrow icon next to the account you wish to view. At the bottom of the page where your transaction history is displayed, there is an option to download the transactions. Simply choose the desired type and click on the download button and then select the destination of where you wish to save the file.

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9. If I change my delivery method to 'Online' how will I know when the statement is available to view?

We will send a notification to your email address. Please take the time to check that we have your current email address (from the 'Services' tab, select 'Change your details' and scroll to the bottom).

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10. I have a joint account. What happens if I change my delivery method to Online and the other account holder doesn't?

You will receive online statements for any accounts solely in your name. However, unless all parties to a joint account select 'Online' statements, you will continue to receive paper statements for the joint account(s).

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11. BankNet shows my delivery method as 'Online'. Why did I still receive a Statement in the mail?

Production and mailing of statements can take a little over 1 week. It is possible that your delivery method was changed to 'Online' after the process began, and your online option will commence in the next statement cycle.

OR

If there are other signatories on the account who have either opted for 'Paper' statements or haven't changed their delivery method to 'Online', a paper statement will still be issued.

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12. Who do I call if I experience technical problems?

If you have problems accessing the Internet or using your web browser you should approach your system administrator, Internet Service Provider (ISP) or software manufacturer.

If you can access other sites but are having problems with AMP BankNet, you can call AMP Bank on 13 30 30 from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (Sydney time).

*If you are calling from overseas please call + 61 2 9761 9912.

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